How to View Your Tickets in the Client Portal Follow

Managing Tickets

• To review your tickets choose “Your Tickets” from the homepage.
  • Locate requests that you have submitted under “My requests”.
  • You can review tickets that you have been CC’d on under “Requests I’m CC’d on”.
• If applicable, you may also view tickets submitted within your organization under “Organization requests”.
• Under any of the request tabs, you may sort by Open, Solved, Awaiting Your Reply, and Any.
• In the search requests bar, you can search for tickets by keywords, request type, or ticket number.

Managing Content

• On any article available in the customer portal, you can provide comments and feedback. You can track your comments for responses under Contributions.
• For articles that are helpful and for quick reference, click the button. You will be able to quickly reference all documents that you are following under Following.