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Articles in this section

  • Can I get an itemized list of charges on my invoice?
  • How can I retrieve past invoices?
  • How do I contact the billing department?
  • How do I set up auto-pay?
  • I don't understand some of the charges on my invoice.
  • When is my payment due date?

I don't understand some of the charges on my invoice. Follow

Is it a user charge? 

Users who take call throughout the month are billed at the pre-determined contract rate. Admin users are free of charge on a 1:1 ratio between full on-call users and admin users. Occasional users are classified as users who only cover three days per month, or one weekend per month, or only covers one week per quarter and receive a discounted rate. 

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