Password Reset and Username Recovery Follow

NOTE: The below instructions will only work for practitioners who use PerfectServe specific credentials. If you use hospital-issued credentials to log into PerfectServe, please contact your Hospital IT Department for login assistance.

1. Click Forgot Username or Password? on the login screen.

2. Enter the recovery e-mail address provided to PerfectServe (typically this is entered during the registration process) and click Next.  If an incorrect recovery e-mail address is entered, you will be directed to contact the Support Center at 877-844-7727.

3. Answer a secret question and click Next. If a secret security question is not on file, or if answered incorrectly, you will be asked to contact the Support Center.

4. Select Reset password and click Next.

5. A temporary password will be e-mailed to the address provided in Step 2. If you do not see the e-mail within a few minutes, check the junk/spam folder.

6. Return to the mobile application and enter your username and the temporary password; click Sign In.

7. You will be prompted to change your password.  Enter the temporary password as the Current Password and create a new password that meets the below password requirements. When finished, click Change Password.

Password Requirements

• 8 characters in length
• Cannot contain your username
• Cannot contain your name
• Must contain characters from at least three (3) of the following categories:
  • Uppercase letters
  • Lowercase letters
  • Digits (0-9)
  • Special characters (such as !, @, #, $, %, ^, &, *)
• Cannot be one of the previously used twelve passwords

For a downloadable/printable version of the above instructions, click the below attachment.