Password Reset and Username Recovery Follow

NOTE: This process will only work for practitioners which have been provided PerfectServe specific credentials. If your facility has integrated its Active Directory with PerfectServe and you are having difficulty signing in to the Practitioner mobile app, please see your internal IT Help Desk for assistance.

1. Click Forgot Username or Password? on the login screen.

2. Enter the recovery e-mail address provided to PerfectServe (typically this is entered during the registration process) and click Next.  If an incorrect recovery e-mail address is entered, you will be directed to contact the Support Center at 877-844-7727.

3. Answer a secret question and click Next. If a secret security question is not on file, or if answered incorrectly, you will be asked to contact the Support Center.

4. Select Reset password and click Next.

5. A temporary password will be e-mailed to the address provided in Step 2. If you do not see the e-mail within a few minutes, check the junk/spam folder.

6. Return to the mobile application and enter your username and the temporary password; click Sign In.

7. You will be prompted to change your password.  Enter the temporary password as the Current Password and create a new password that meets the below password requirements. When finished, click Change Password.

Password Requirements

• 8 characters in length
• Cannot contain your username
• Cannot contain your name
• Must contain characters from at least three (3) of the following categories:
  • Uppercase letters
  • Lowercase letters
  • Digits (0-9)
  • Special characters (such as !, @, #, $, %, ^, &, *)
• Cannot be one of the previously used twelve passwords