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  • Password Reset and Username Recovery

Password Reset and Username Recovery Follow

NOTE: The below instructions will only work for practitioners who use PerfectServe specific credentials. If you use hospital-issued credentials to log into PerfectServe, please contact your Hospital IT Department for login assistance.

1. Click Forgot Username or Password? on the login screen.

Password_1.jpg

2. Enter the recovery e-mail address provided to PerfectServe (typically this is entered during the registration process) and click Next.  If an incorrect recovery e-mail address is entered, you will be directed to contact the Support Center at 877-844-7727.

Password_2.jpg

3. Answer a secret question and click Next. If a secret security question is not on file, or if answered incorrectly, you will be asked to contact the Support Center.

Password_3.jpg

4. Select Reset password and click Next.

Password_4.jpg

5. A temporary password will be e-mailed to the address provided in Step 2. If you do not see the e-mail within a few minutes, check the junk/spam folder.

6. Return to the mobile application and enter your username and the temporary password; click Sign In.

7. You will be prompted to change your password.  Enter the temporary password as the Current Password and create a new password that meets the below password requirements. When finished, click Change Password.

Password_5.jpg

 

Password Requirements

  • 8 characters in length
  • Cannot contain your username
  • Cannot contain your name
  • Must contain characters from at least three (3) of the following categories:
    • Uppercase letters
    • Lowercase letters
    • Digits (0-9)
    • Special characters (such as !, @, #, $, %, ^, &, *)
  • Cannot be one of the previously used twelve passwords

 

For a downloadable/printable version of the above instructions, click the below attachment.

 

  • Practitioner Mobile - Password Reset Tip Sheet - January 2022.pdf
    300 KB Download
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