How to Forward Your Phones to PerfectServe Follow

Call forwarding is a service that is either provided  by your local phone carrier or controlled by your telecom system, or in the case of a mobile phone, could be controlled by the device itself. PerfectServe provides a toll free number to access the PerfectServe platform, but does not control the forwarding of phone lines. 

It is imperative that phones are forwarded to your designated PerfectServe phone number rather than the PerfectServe Support Center line. Forwarding calls to the PerfectServe Support Center line could lead to delays in patient care.

Please be advised, that if your office is using a mobile phone as your office phone and you are experiencing issues with forwarding and un-forwarding to the PerfectServe platform, please check in the phone settings of the device to ensure that the device itself is not auto-forwarding through the settings in the device. If you are experiencing issue with forwarding on your mobile device, please directly reach out to your phone provider.

Activate call forwarding:

1. Dial *72
   • (some areas require 72#).
2. Dial your assigned 10-digit PerfectServe number.
3. Dial #.
4. For example, *721235556789# forwards your phone to 123.555.6789.
   

Deactivate call forwarding:

• Dial *73
  • (some areas require 73#.)

If you are unable to forward your phone lines using the above method or encounter issues, please contact your local phone company or telecom department for assistance. PerfectServe provides a toll free number to access the PerfectServe platform, but does not control the forwarding of phone lines.

For a downloadable/printable version of the above instructions, click the below attachment.