Password Reset Follow

***If you use hospital-issued credentials to log into PerfectServe, please contact your hospital IT Department for login assistance.***

1. Click Forgot Username or Password? on the login screen.

2. Enter the recovery e-mail address provided to PerfectServe and click Next. (Typically, this is entered during the registration process.) If an incorrect recovery e-mail address is entered, you will be directed to contact the Support Center at 877-844-7727 or via chat at www.perfectserve.com/support.

3. Answer a secret security question and click Next. (If a secret security question is not on file, or if answered incorrectly, you will be asked to contact the Support Center.)

4. Select Recover username or Reset Password; then, click Next.

5. Check your e-mail account for the new temporary password or the recovered username. (If you do not see the e-mail(s) within a few minutes, check the spam folder.)

6. Return to Practitioner Web and enter your username and the temporary password; click Sign In.

7. You will be prompted to change your password. Enter the temporary password as the Current Password and create a new password that meets the below password requirements. When finished, click Change Password.

 Password Requirements

• 8 characters in length

• Cannot contain your username

• Cannot contain your name

• Must contain characters from at least three (3) of the following categories:

  • Uppercase letters

  • Lowercase letters

  • Digits (0-9)

  • Special characters (such as !, @, #, $, %, ^, &, *)

• Cannot be one of the previously used twelve passwords

For a downloadable/printable version of the above instructions, click the below attachment.