Ascension Holy Family Hospital Follow
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Facility/Health System |
Ascension Holy Family Hospital |
Last updated |
07/17/2023 |
| Licensing: | PerfectServe CC&C |
Kick-Off Date |
5/18/2023 |
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Note: |
Facility is licensed for following items:
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# of Facilities |
1 |
|
Go Live Date: |
07/23/2023 |
|
Next Phases (if applicable) |
Patient Census and EMR Embedded Messaging |
|
Status |
Live |
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Project Team Email |
Ashley O'Brien <aobrien@perfectserve.com>, Alexandra Van Buren <avanburen@perfectserve.com>, Vlaanderen Reotan <vreotan@perfectserve.com>, Kaleb Grabert <kgrabert@perfectserve.com>, Courtney Koehn <ckoehn@perfectserve.com>, Rachel Young <ryoung@perfectserve.com> |
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Request |
Who Handles |
Notes |
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Add Practitioner User |
PerfectServe (Med Staff/Support) |
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Deactivate Practitioner User |
PerfectServe (Med Staff/Support) |
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Log-In Assist for Practitioner User |
PerfectServe Support |
Practitioners can use either AD or PS credentials. |
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All other Practitioner User Assistance |
PerfectServe Support |
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Add Care Team User |
CSP |
Ascension Help Desk |
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Deactivate Care Team User |
CSP |
Ascension Help Desk |
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Log-In Assist for Care Team User |
Other (add note) |
Customer uses AD, so they would need to contact local IT support to get login assistance. |
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PerfectServe Web Link Missing or Not Working |
Other (add note) |
Contact: "Stephanie St. John" <stephanie.stjohn1@ascension.org>, Paige Campbell <paige.poole@ascension.org> |
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Department Missing from PerfectServe Web Link |
Other (add note) |
Contact: "Stephanie St. John" <stephanie.stjohn1@ascension.org>, Paige Campbell <paige.poole@ascension.org> |
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Wi-Fi Issues |
Other (add note) |
Contact: "Stephanie St. John" <stephanie.stjohn1@ascension.org>, Paige Campbell <paige.poole@ascension.org> |
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Schedule Integration Contact (if live/applicable) |
N/A |
Include key contact and email |
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Care team mobile app |
N/A |
Include key contact and email |
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ADI for care team and practitioner |
Yes (add note) |
Both |
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MDM for care team and practitioner |
N/A |
Include key contact and email |
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Manages AMP link |
Include key contact and email |
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Facility Details
|
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Please answer YES OR NO if implemented |
Additional Notes (indicate specific types or groups if applicable) |
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ADI for Practitioner users’ format |
YES |
@amita.amitahealth.org |
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MDM for Practitioner users |
NO |
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ADI for Care Team users |
YES |
@amita.amitahealth.org |
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MDM for Care Team users |
NO |
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Care Team web access |
YES |
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Care Team mobile app devices |
NO |
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Resident Program Contact Management |
YES |
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Care Team notifications? |
NO |
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Patient Transition Notifications (aka CEP) |
NO |
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Patient-Census Interface (aka PCR) |
NO |
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ED Call Management |
YES |
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Schedule Integration (hyperlink) |
YES |
Schedule Integration with Lightning Bolt |
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Alerts and Alarms (i.e. Rauland) |
NO |
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Alert Order Notifications (ie. Sepsis, Critical Labs, Consults) |
NO |
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EMR Integration |
NO |
Epic Embedded Messaging |
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Team Alerts |
NO |
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Client Success Adviser and Technical Lead Facility Alignments |
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Key Dates
|
Task |
Please answer YES or NO based on completion |
Date Completed/Range of completion |
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Practitioner roster upload |
Yes |
N/a: uploaded before project |
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Registration start date |
Yes |
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Care Team Training |
Yes | |
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Support Transition |
Yes |
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Special Considerations
Implementation Team at Go-Live
|
Project Manager |
Cody Norton |
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Lead Consultant |
Ashley O’Brien |
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Consultants |
Vlaan Reotan, Kaleb Grabert, Rachel Young, Courtney Koehn |
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Clinical Integration Analyst |
Chas Murr, Kevin Johnson |
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Mobile Analyst |
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